Privacy Policy

1. INTRODUCTION

At TRUSYNQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our dating platform and AI-powered matchmaking services.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Account Information: Name, email address, phone number, date of birth, gender, and password
• Profile Information: Photos, bio, location, interests, core values, lifestyle preferences, and relationship goals
• Verification Data: Government-issued ID, selfie photos, and phone verification details
• Communication Data: Messages exchanged with other users and support inquiries
• Preferences: Match preferences including age range, location radius, and lifestyle criteria

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
• Location Data: General location based on IP address or device settings (with your permission)
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

• Information from identity verification services
• Information from social media platforms if you choose to connect them

3. HOW WE USE YOUR INFORMATION

3.1 Core Services

• Create and manage your account
• Verify your identity and maintain platform safety
• Display your profile to potential matches
• Facilitate communication between matched users

3.2 AI-Powered Matchmaking

Our AI systems analyze your data to provide personalized matchmaking services:

• Compatibility Analysis: We analyze your profile, preferences, values, and behavioral patterns to calculate compatibility scores with potential matches
• Match Recommendations: AI algorithms process your data to curate daily match suggestions tailored to your preferences
• Relationship Coaching: We analyze communication patterns to provide AI-generated relationship insights and guidance
• Authenticity Scoring: AI evaluates profile completeness, photo quality, and consistency to generate authenticity scores
• Red Flag Detection: Our AI monitors communication patterns to identify potentially concerning behaviors and protect users

Important: AI analysis is performed to enhance your experience and improve match quality. You can control certain AI features through your account settings.

3.3 Communication

• Send you notifications about matches, messages, and account activity
• Respond to your inquiries and support requests
• Send service updates and announcements

3.4 Safety and Security

• Prevent fraud, abuse, and unauthorized access
• Enforce our Terms of Service and community guidelines
• Investigate and address violations

3.5 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Train and improve our AI matching algorithms

4. THIRD-PARTY ANALYTICS AND ADVERTISING TOOLS

We use the Meta Pixel, a web analytics and advertising tool provided by Meta Platforms, Inc. ("Meta"), on our website. The Meta Pixel collects information about your visits to trusynq.com — including pages viewed, actions taken, and your interactions with our content — to help us measure the effectiveness of our advertising campaigns, build audiences for future advertisements, and improve our marketing efforts.

As part of this process, the Meta Pixel may collect and hash certain personal information you provide during registration — such as your email address — to match your activity on our website with your Meta account. This data is transmitted to Meta in encrypted form and is used solely for advertising attribution and audience building purposes. Meta's use of this data is governed by Meta's own Privacy Policy, available at https://www.facebook.com/privacy/policy/.

You can opt out of Meta's use of your data for advertising purposes by visiting Meta's Ad Preferences at https://www.facebook.com/ads/preferences or by using the Digital Advertising Alliance's opt-out tool at https://optout.aboutads.info.

We may also use similar analytics and advertising tools from other third-party platforms, including TikTok, to measure campaign performance and reach relevant audiences. These tools operate under their respective privacy policies.

5. HOW WE SHARE YOUR INFORMATION

5.1 With Other Users

Your profile information (photos, bio, interests, etc.) is visible to other verified users as part of the matchmaking process. You control what information appears on your profile.

5.2 With Service Providers

We share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Identity verification
• Email and communication services
• Analytics and performance monitoring

5.3 For Legal Reasons

We may disclose your information when required to:

• Comply with legal obligations or court orders
• Protect our rights, privacy, safety, or property
• Respond to lawful requests from government authorities

5.4 Business Transfers

If TRUSYNQ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. DATA SECURITY

We implement robust security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and assessments
• Access controls and employee training
• Secure storage of verification documents

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information for as long as:

• Your account is active
• Necessary to provide our services
• Required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. YOUR RIGHTS AND CHOICES

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data in certain circumstances

To exercise these rights, please visit your account settings or contact us through our Support page.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our platform
• Improve our services and user experience
• Provide personalized content

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Service.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. CHILDREN'S PRIVACY

TRUSYNQ is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy regularly.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our Support page.